Terms & Conditions

Applies to all one-to-one coaching sessions, group coaching sessions, workshops and events

Coach-Client Relationship:

I agree to maintain the ethics and standards of behaviour established by the International Coach Federation (ICF): www.coachfederation.org/ethics. It is recommended that you review the ICF Code of Ethics and the applicable standards of behaviour.

Engagement:

You are hiring me as your coach. This agreement starts when you agree to these terms and conditions upon booking a session and until we complete all agreed coaching sessions or either of us gives two weeks' notice to end it.

Sessions and workshops:

  • The standard one to one coaching session length is 1.5 hours (90 minutes). Different requirements would need to be agreed specifically prior to starting working together.

  • One to one sessions may take place either online or in-person, depending on practicality and preference. We will discuss and agree this prior to starting working together.

  • Group coaching programmes may take place either online or in-person. The location will be advertised accordingly. 

  • Workshops and events may take place either online or in-person. The location will be advertised accordingly. 

Cancellation:

  • For one to one sessions: I operate a 2 full working day cancellation policy: You can reschedule a session up to 2 full working days prior to the session date. Beyond this time the cost of the session will be charged in full and the session will be lost.

  • For workshops and events: I operate a graded cancellation policy: You can cancel your place 7 days prior to the session date for a full refund. If you cancel between 7 days and 2 days prior, 50% of the session fee will be charged. If you cancel less that 2 working days prior, the full session fee will be charged.

  • All 6 sessions in a group coaching programme are considered as one booking. The above cancellation policy applies to cancelling a place on the programme.

  • I may cancel a session by giving you 24 hours' notice. If I do, I will reschedule for the earliest mutually convenient time.

Waiting list:

The waiting list for group programmes, workshops or events will be on a first come first serve basis.

Duties as Your Coach:

  • My job is to ask questions that help you find your own solutions. I won’t give advice or tell you what to do.

  • I can’t guarantee any specific results. Any actions or decisions you take are your responsibility.

Fees:

  • All fess are as advertised on the services page for each service/product.

  • All fees must be paid in advance of your appointment.

  • Instalment options are available for block bookings of 6 sessions or more. If this is what you would like, please let me know so we can discuss and agree.

  • Group coaching programmes are inclusive of all the sessions in the programme and are considered as one booking. The fees must be paid in full to secure your place when you book.

  • Workshops and events are considered as one booking. The fees must be paid in full to secure your place when you book.

Confidentiality:

  • Everything we discuss is confidential. I won’t share any of your personal information unless I am required to do so by law or if there is a safeguarding concern.

  • As part of the coaching contract you are required to provide details of an emergency contact. They will only ever be contacted in case of an emergency or if there is a safeguarding concern.

  • I am dedicated to continuous professional training and my work is supervised. This means that from time to time I take case studies to supervision. If I do, this will be done completely anonymously and all personal details will be kept confidential.

  • I may ask to record or transcribe our sessions for supervision. If I do, I will ask for your explicit permission. Transcripts will be anonymised, and I will store the recordings securely. You can withdraw your consent to this at any time.

  • You are responsible for your interactions with others in group coaching programmes, workshops or events.

Liability:

  • Coaching is not consulting or mentoring. I will not give you advice or tell you what to do. 

  • You alone are responsible for any actions or decisions do or don’t make and any outcome they may have. 

  • You are fully responsible for your own interactions with others in group sessions, workshops or events. 

  • Coaching is not therapy. We will go as far as you are comfortable with and if I feel we are moving into a therapeutic space beyond my skills, I will acknowledge this with you and refer you to a qualified therapist.

Services